Last Updated: February 9th, 2026
Like many companies now, we use artificial intelligence. At Momento we use it to help you build better relationships. We believe you deserve to know exactly how, why, and what that means. This page explains our AI use in plain English.
- Public Information: Our systems use publicly available information from your LinkedIn connections: posts, comments, articles, profile updates, engagement patterns.
- Identifies Meaningful Moments: Looks for signals like career milestones, personal occasions, interests, and opportunities for connection.
- Suggests Thoughtful Actions: Generates personalized suggestions based on findings.
- Drafts Messages (That You Control): Can draft message templates, but you always review and decide whether to send.
- Send anything without your approval
- Make decisions for you
- Access private messages or data
- Train on your personal conversations
- Pretend to be you
- Human-in-the-Loop Design: AI is a tool for you, not a replacement. You decide what matters.
- Authenticity Guardrails: Frequency limits, flagging calculated suggestions, override/ignore options.
- Privacy-First Architecture: Data is encrypted and private, not sold, deletable anytime.
- Bias Monitoring: We test to ensure no demographic favoritism or stereotype reinforcement.
- For a small part of Momento we use LLMs from providers like OpenAI, Anthropic, etc. for analysis and suggestions.
- Proprietary algorithms for scoring relationship strength, prioritizing suggestions, and timing outreach.
- Third-party AI services: Secure, encrypted, no training on your data, regular audits.
- Choose suggestion types and frequency
- See data used for each suggestion
- Export/delete AI-generated insights
- Opt out of specific features
- AI may misinterpret tone/context or miss relationship nuances.
- You're the expert. AI doesn't know your history or sensitive topics.
- Public information only. AI can't access private context or feelings.
- Feedback loops: Dismiss/rate/edit suggestions improve AI (in aggregate).
- Regular audits: Monthly reviews for accuracy, bias, privacy, satisfaction.
- Transparency reports: Quarterly metrics, mistakes, privacy incidents.
- General questions
- Privacy concerns
- Report an AI issue
- We respond within ten (10) business days and take feedback seriously.
- We'll notify you of significant changes.
- Check this page for the latest version.
Our AI exists to help you be more thoughtful, not more automated. It's designed to surface opportunities for genuine connection, the moments when reaching out would mean something. You're always in control, and we're always transparent about what's happening behind the scenes.
If our AI ever stops serving that purpose, please tell us. We'd rather build less than build something that makes relationships feel transactional.